Shipping and returns

Most items are shipped from our warehouse within 1 to 2 working days. 

* Please note that transporters may experience delivery delays at this time, due to factors beyond our control. 

For remote locations, delays and shipping fees can differ from our policy detailed below. An agent from our Customer Service will contact you it that case.

The orders are delivered to the address indicated by the customer when placing the order. It is the responsibility of the customer to ensure the accuracy of the shipping address when placing an order. In case of an inaccurate shipping address, if we must deliver the order to another address, an additional fee may be charged to the customer.

Quebec and Ontario

• Shipping charges applied according to the delivery address
• Free on orders of $99 and more

Rest of Canada

• A fee of 15% of the oversized item amount will be added

Remote locations (Newfoundland, Northwest Territories, Yukon, Nunavut and other remote locations in the provinces of Canada)

• A shipping charge will be calculated according to the postal code

Return policy

If you are not completely satisfied with the item or if you change your mind, we will exchange or refund the item within 30 days of purchase. All you need is the original invoice and packaging. Damaged or incomplete orders must be reported to our customer service department within 5 days of the order being received.

*manimo : 1-Year Warranty

Final sales

Please note that some items are final sales such as liquidation, products sold "as is" and the following for hygienic reasons: chewy, clothing, blankets and manipulation items.

Order cancellation

If you wish to cancel an order that has already been shipped, please note that shipping fees will be charged to the customer.

Did you notice these pictograms here and there on our catalogue pages and on our website? It means we have important information we need to share with you about these products.