General Policies

Shipping & handling

Most items are shipped from our warehouse within 2 to 5 working days. For remote locations, delays and shipping fees can differ from the lower policies. An agent from our Customer Service will contact you it that case.

The orders are delivered to the address indicated by the customer when placing its order. It is the responsibility of the customer to ensure the validity and accuracy of the address indicated when ordering. In case of an invalid address, if we must return the order to another address, an additional fee could be charged to the customer. 

 

Quebec and Ontario :

  • $12.50 on orders less than $80
  • 10% on orders amount between $80 and $199.99
  • $20 on orders between $200 and $749.99
  • Free on orders $750 and more

Canada (excluding Quebec and Ontario):

  • $13.50 on orders less than $80
  • 10% on orders amount between $80 and $499.99
  • $50 on orders between $500 and $1249.99 
  • Free on orders $1250 and more

Newfoundland, Yukon, Nunavut: $25 on orders under $ 200 and 12% of on orders $200 and more

United States: An evaluation will be made (an agent from our Customer Service will contact you). A minimum delivery charge of $30 is apply.

Europe: An evaluation will be made (an agent from our Customer Service will contact you). A minimum delivery charge of $125 is apply. Please note that brokerage fees, customs fees and taxes are not included in the sale price or delivery charges.

 

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Resellers policies

Most items are shipped from our warehouse within 2 to 5 working days. For remote locations, delays and shipping fees can differ from the lower policies. An agent from our Customer Service will contact you it that case.

Quebec and Ontario :

  • $20 on orders less than $300
  • 4% on orders amount from $300 and more

New-Brunswick, Nova-Scotia and Prince-Edouard-Island

  • $25 on orders less than $300
  • 5% on orders amount from $300 and more

Newfoundland

  • $30 on orders less than $350
  • 6% on orders amount from $350 and more

Canada (other provinces) and International

  • To be determined (An agent from our Customer Service will contact you)


Return Policy

If you’ve changed your mind and are not entirely satisfied with your purchase, we shall exchange or refund the unused item within 30 days. The invoice and the item’s original packaging are required. Refunds will be issued in the same method of payment as the original payment (e.g., credit card purchases will be credited to the original credit card account). Please note that some items are final sales: liquidation products and for hygienic reasons chewy, clothing, blanket, and manipulation products. At any time, fdmt reserves the right to refuse a return or exchange.

In store, within 30 days of receipt, please make sure to have the original invoice and packaging at the time of your visit.

Web order or other, contact us within 30 days. The invoice and the item’s original packaging are required. fdmt will not assume transport charges for any returned items. 

Please note that any product that has been modified or altered from its original state cannot be returned or exchanged. 

If you wish to cancel an order that has already been shipped to you, please note that shipping fees still apply.

Damaged and Incomplete Shipments

All deliveries should be inspected immediately. Any damage should be reported at the time of delivery. Make sure to describe it on the delivery receipt/bill of lading. Damages should be reported within 5 days of reception to our customer service. Send a picture of damaged parcel and products at: kEncEmailtfswjdfAgenu/db to open a claim file.

Price

All prices are subject to change without notice. All applicable taxes not included.

Illustrations and images

Product sold may differ from images on our website. These images are presented for information purposes only.

Security and Privacy

The fdmt management team and employees undertake not to disclose, at any circumstance, information regarding its customers and suppliers. We do not give, or sell your contact information to anyone.