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Frequently Asked Questions
Is the store open?
At the moment, our Longueuil store remains closed for health reasons. Of course, if you have any questions about a product, I can help you. You can also email us at email@example.com or live through our chatbox! Delivery is free with any purchase of $59.95 or more from our online store for orders in Quebec and Ontario; otherwise the contactless pickup option at the warehouse is also available.
How to choose the right weight for manimo?
We recommend choosing a manimo that is approximately 10 to 12% of the user's weight. Of course, the comfort and needs of the child are always a priority and the use of the animal should be done under the supervision of an adult. Use in periods of 15 to 20 minutes is recommended due to the weight of the animal.
And visit our website online chart to guide you!
How to use a manimo?
Depending on the plush chosen and the person's preference, we place manimo on the most receptive parts of the body, i.e. on the shoulders, chest, back and legs for a period of 15 to 20 minutes. The sensory benefits can last between 1 and 2 hours. manimo can be integrated into key moments in everyday life such as before meals, during homework, transitional or anxiety-provoking moments and bed time.
What are the benefits of a manimo?
Our comforting, weighted manimo soothes during times of stress or anxiety, they promote attention and concentration during learning and cognitive tasks. Based on a scientific approach of stimulation by deep pressure, our manimo are proprioception tools (perception of the body), which provide a calming effect by their weight by regulating the central nervous system.
The benefits of manimo are numerous:
- Brings comfort
- Soothes excess energy
- Encourages relaxation and sleep
- Reduces anxiety
- Promotes attention and concentration
- Helps regulate emotions and behaviors
It's heartwarming to fall asleep with a manimo on your stomach! It's easy to focus with a manimo on your thighs! It's nice to calm down with a manimo on your shoulders!
How to wash a manimo?
It’s very easy to clean your manimo!
- Hand wash in cold water with mild soap. Do not wring out.
- Dry it flat.
- That’s it!
Defective products and guarantees
The receipt of a damaged or incomplete order must be reported to our customer service within 5 days. To open a claim file, please send us photos of the damaged package or items and invoice by email to: firstname.lastname@example.org
What are your shipping fees?
We offer free shipping for orders of $59.95 and over in Quebec and Ontario; you can select it at the payment stage. Our regular delivery costs can be found here.
What are your delivery times?
Due to the current situation and the high volume of parcels at Canada Post and other carriers, delivery times may be delayed. The majority of items are dispatched from our warehouse within 2-5 business days. However, some items are on special order (star icon on the product page) with a lead time of up to 9 weeks.
Is it possible to choose the color of a product?
Some products are offered in multiple colors, but there is no online option to choose it. It’ll be chosen randomly. Indeed, we have several colors for this product and the choice is random, among those we have in stock.
What payment methods do you accept?
We accept payment by credit card (Visa and MasterCard) and fdmt gift cards.
If you have any further questions, please feel free to contact us via chat.